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6 Simple Ways to Save Minutes in the Contact Center

6 Simple Ways to Save Minutes in the Contact Center

Nowhere is the phrase “time is money” more accurate than in the contact center. Every second counts when agents are answering customers questions. According to the Customer Experience Impact Report by Harris Interactive, the top two reasons for client loss are that customers feel they are being treated poorly and failure to solve a problem in a timely […]

4 Automation Tools You Might Want to Know About

4 Automation Tools You Might Want to Know About

We get it, not every company necessarily needs automation. A large airline contact center with 2,500+ agents would benefit from automation. While a small business that can manage interactions in a timely manner might not. Whether your organization is large or small automation is something to look into. The key to automation is simplicity. People […]

What are the advantages to moving the contact center to the cloud?

What are the advantages to moving the contact center to the cloud?

We have been hearing about the cloud now for the last 5 years. Everything can be provided “in the cloud”, from your email, spreadsheets, word docs, voice, and more recently the contact center. We are getting asked more frequently, “Why should I consider the cloud?” This post explains the reasons why you would benefit from […]