Where empathy meets innovation

We understand that as a healthcare organization you have unique needs and challenges. We also understand that you have a mission and vision to provide exceptional healthcare experiences for both your patients and employees.  Over the past decade EDCi has become the trusted go to partner for healthcare contact center needs. We provide a unique recipe of healthcare specific solutions that enable end to end success for our clients. Those solutions include world class platforms, personalized implementation, ongoing support, continuous improvement, and EHR integration offerings.

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Enhance your CCaaS application

by integrating real-time EHR data

Learn More about EHRConnect

Our Healthcare Experience Recipe

System of Record Integrations

Ensure every patient interaction is informed and personalized with seamless integration of contact center solutions and Electronic Health Records (EHR).

Unmatched Healthcare Expertise

Utilize our healthcare contact center experience and expertise to ensure your technology implementation, support, enhancements, and user adoption meets your objectives.

Best In Class Communication Platforms 

Discover, obtain, and utilize contact center solutions that are designed, developed, and delivered for your unique needs.

Organization Specific Continuous Improvement

Side by side ongoing partnership and collaboration. Elevate healthcare communication with our commitment to constant enhancements, ensuring you are using the latest and greatest solutions to meet your dynamic needs.

Deliver Measurable Business Outcomes

Your go to contact center partner for healthcare

Conversational AI

Conversational AI deployed at the pace of your adoption needs, making interactions immediate, intuitive, and natural for patients.

Health Campaigns

Engage patients proactively, promoting preventive care and follow-ups, improving patient outcomes, giving your staff the support they need to be successful.

Agent Automation

Automate tasks that remove the manual, accelerate response times, improve accuracy, and allow your team to focus on delivering exceptional patient care.

Build Your Patient Journey

Enhance patient and employee experiences by strategically crafting touchpoints that align with the needs and expectations through patient journey design.

Experience Based Routing

Intelligently guide patients to the most appropriate resource to meet their needs. We enhance access to care by matching patient needs with care expertise.

Better Self Service

From patient activation to ongoing support, supply the tools that allow patients to take charge of their healthcare journey.
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Ready to transform your healthcare contact center?
Partner with EDCi for unmatched solutions and support.
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