The Customer Experience Project Manager will have responsibility to successfully manage projects in the Consulting/ Engineering team for Customer Experience. Projects managed are typically assessment consulting and implementation services. Projects are executed through EDCi’s Project Life Cycle, which follows PMI principles including the creation of project specific documents. The success of the project from both EDCi and the customer’s standpoint is the responsibility of the Customer Experience Project Manager. This Customer Experience Project Manager position focuses specifically on EDCi’s Call Center technology projects and the Genesys products. In this role, there will be a balance of VOIP and application development through a typical System Development Life Cycle (SDLC) process.
Learn MoreThe Managed Services Engineer will provide courteous, accurate, and timely communications in support of the EDCi Managed Services Contracts and ticket activities. As well as act as internal systems and help desk support for EDCi users and infrastructure. On a daily basis, you will receive and respond to IT system-generated alerts and tickets, provide technical problem identification, initial troubleshooting, and escalate problems as appropriate. The Managed Services Engineer will also track metrics around infrastructure performance and service requests and prepare and present service reports to clients with technical and non-technical audiences. Finally, candidates within this role, will also be expected to perform various project coordination, help desk operations and administrative tasks.
Learn MoreThe Genesys Client Consultant will serve as a key component on EDCi’s Customer Care Sales team, taking ownership of strategic client accounts to perform continuous improvement consulting support. This role will closely interact with our sales account managers as well as our customers to help architect world-class solutions and enable our customers to achieve optimal business outcomes.
Learn MoreEDCi is a leader in providing innovative customer experience solutions, dedicated to transforming the customer experience and we are looking to add to our team. EDCi is seeking a highly motivated and experienced Senior Account Executive to join our Customer Experience Solutions Business Unit. The ideal candidate will have a deep understanding of the Contact Center industry, strong sales acumen, and a proven track record in managing and growing key accounts. This person will play a pivotal role in driving revenue growth, building strong customer relationships and positioning our application as the go-to solution for customer care needs.
Learn MoreThe Sr. Genesys Engineer will have the responsibility for designing, configuring, developing, implementing and supporting Genesys technologies. The opportunity will serve as a lead engineer on EDCi’s Customer Care Professional Services team providing both implementation and post implementation support. This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide “world class services” while maintaining the highest level of quality.
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