Open Opportunities

Sales Support Specialist

Location:
Remote

Position Summary

We are seeking a hardworking, humble, and entrepreneurial minded sales support specialist to join the customer experience solution team at EDCi. In this role you will work alongside our account management team to support our clients and prospects through each step of the sales process. Your role will include helping clients resolve any concerns or questions they may have while processing, tracking, and executing sales orders. You will also perform key sales support administrative tasks such as maintaining pipeline, sales forecasting, sales order processing, and other business development needed tasks.

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Sr. Systems Engineer

Location:
Remote

Position Summary

The Sr. Systems Engineer will provide consulting and implementation work of Microsoft’s communication applications (with a focus on M365), with an emphasis on mobile intranet technologies. This individual will design, implement, and support Power Platform (PowerApps, PowerAutomate, PowerBI) business applications, Teams, SharePoint applications, as well as consult and implement supplemental Microsoft applications such as Microsoft's Office 365 EMS suite with MDM and Intune/Windows Endpoint Manager, Security (Azure DLP/AIP, Advanced Threat Protection solutions), and Azure Infrastructure as a Service projects.

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Genesys Cloud CX (Genesys Cloud/PureCloud) Engineer

Location:
Remote

Position Summary

The Sr. Genesys Engineer will have the responsibility for designing, configuring, developing, implementing and supporting Genesys technologies. The opportunity will serve as a lead engineer on EDCi’s Customer Care Professional Services team providing both implementation and post implementation support. This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide “world class services” while maintaining the highest level of quality.

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Sr. Genesys Cloud CX (Genesys Cloud/PureCloud) Engineer

Location:
Remote

Position Summary

The Sr. Genesys Engineer will have the responsibility for designing, configuring, developing, implementing and supporting Genesys technologies. The opportunity will serve as a lead engineer on EDCi’s Customer Care Professional Services team providing both implementation and post implementation support. This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide “world class services” while maintaining the highest level of quality.

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