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What Artificial Intelligence Can Do For Your Contact Center

What Artificial Intelligence Can Do For Your Contact Center

When you hear the term artificial intelligence (AI) you are probably thinking along the lines  of self-driving cars, C-3PO, the lovable golden droid from Star Wars, or the Terminator. Everybody has their own interpretation of what artificial intelligence means. However, when referring to AI in the contact center there are many roles that it can […]

Artificial Intelligence in the Contact Center

Artificial Intelligence in the Contact Center

Artificial Intelligence and machine learning are all the buzz in the contact center these days. It’s an up-and-coming technology that is going to be getting a lot more attention in the coming months and years. If Artificial Intelligence isn’t something on the minds of your company’s call center leaders it should be! The industry trends […]

6 Simple Ways to Save Minutes in the Contact Center

6 Simple Ways to Save Minutes in the Contact Center

Nowhere is the phrase “time is money” more accurate than in the contact center. Every second counts when agents are answering customers questions. According to the Customer Experience Impact Report by Harris Interactive, the top two reasons for client loss are that customers feel they are being treated poorly and failure to solve a problem in a timely […]

4 Automation Tools You Might Want to Know About

4 Automation Tools You Might Want to Know About

We get it, not every company necessarily needs automation. A large airline contact center with 2,500+ agents would benefit from automation. While a small business that can manage interactions in a timely manner might not. Whether your organization is large or small automation is something to look into. The key to automation is simplicity. People […]