Blog
What Artificial Intelligence Can Do For Your Contact Center

What Artificial Intelligence Can Do For Your Contact Center

When you hear the term artificial intelligence (AI) you are probably thinking along the linesĀ  of self-driving cars, C-3PO, the lovable golden droid from Star Wars, or the Terminator. Everybody has their own interpretation of what artificial intelligence means. However, when referring to AI in the contact center there are many roles that it can […]

4 Automation Tools You Might Want to Know About

4 Automation Tools You Might Want to Know About

We get it, not every company necessarily needs automation. A large airline contact center with 2,500+ agents would benefit from automation. While a small business that can manage interactions in a timely manner might not. Whether your organization is large or small automation is something to look into. The key to automation is simplicity. People […]