Blog
SD-WAN illustration

SD-WAN – The next generation of networking has arrived!

Today’s customers expect a digital, seamless experience no matter where they are or what device they are using. Everyone talks about providing innovative experiences to stay competitive, but how do you deliver them? To complicate things further, IT departments are under pressure to do more with less: manage more sites and more clients with limited […]

Best Practices for Global Customer Care Teams Servicing Global Customers

Follow the Sun “Follow the Sun” is an appealing support model for those who need to provide global customer care 24/7 without interruption. In this model, service teams work their traditional business hours and pass work to a global team when their shift ends; hence, the work continues around the clock (i.e. follow the sun). […]

Taste of Technology 2019

Join EDCi on Fat Tuesday for our 7th annual Taste of Technology! This year our conference will be held in Oshkosh, Wisconsin on March 5, 2019! Taste of Technology is a must-attend event for technology decision makers in Wisconsin and the Midwest. This year’s track sessions provide a unique overview on the customer experience, security, […]

What do YOU think AI is?

What do YOU think AI is?

Have you ever asked anyone the question “What is Artificial Intelligence”?  You may get a wide variety of answers.  I recently spent a few days asking some friends and colleagues about AI; the first response from most people, was “Terminator”. I guess Arnold Schwarzenegger had quite an impact on his viewers!  I also heard “it’s […]

Envision 2018

AI is delivering real value in business and is changing the world as we know it. It’s being implemented across all industries and business functions creating unprecedented efficiencies in human productivity. Organizations that successfully apply AI within their business will be able to innovate and compete more effectively while delivering an unrivaled customer experience. At […]

EDCi to Host AI Conference

EDCi to Host AI Conference

FOR IMMEDIATE RELEASE October 15, 2018 EDCi to Host Technology Conference About AI and Customer Experience The event will discuss how artificial intelligence changes the way businesses operate MILWAUKEE – EDCi, a full-service technology and communication solutions provider with two locations in Wisconsin, will host Envision 2018 on Tuesday, Nov. 6. The free one-day conference […]

Shadow IT – What You Need To Know

Shadow IT – What You Need To Know

When I first heard the term “Shadow IT”, I had just finished watching Batman Begins, so the first thing that came to mind was a group of super villainous techies working for the League of Shadows, trying to collapse society one network at a time. The true definition of Shadow IT isn’t  anywhere near as […]

Digital Workspace and how it’s Transforming the IT Landscape

Digital Workspace and how it’s Transforming the IT Landscape

Digital Transformation is a hot topic for many enterprises. It is about a lot more than simply bringing new technologies to the workplace, it is about remaining competitive in a fast-paced and rapidly changing world. Watch this short video blog to learn more about empowering your employees with higher productivity and strengthen security policies to […]

7 Mistakes Companies Make in Their Cloud Strategy

7 Mistakes Companies Make in Their Cloud Strategy

The inability of a company to articulate a sound cloud strategy leaves it vulnerable to flimsy plans and an inefficient use of technology. Therefore, a solid cloud strategy is critical. You need  to consider your existing IT investments and the operational processes that support your data center infrastructure. Ad hoc adoption of cloud services can […]

Banking in the Age of Fintech – Takeaway from Genesys CX18

Banking in the Age of Fintech – Takeaway from Genesys CX18

The banking sector has had its fair share of controversies and scandals. Bill Gates made the remark over 25 years ago that retail banks are “dinosaurs”. That statement has never been more clear than today in the age of financial technology, AKA “fintech”. Banking in the Age of Fintech While traditional banks have adopted technologies […]