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EDCi's event bot virtual assistant

When it Comes to a Bot, Persona is King

Meet Marty! Marty joined EDCi in October 2019. He is a virtual assistant built on the IBM Watson platform. The EDCi team created him to assist our event attendees with common questions about our events (and to entertain them). Our goal with Marty was to be able to address conference questions without having to answer […]

Healthcare Contact Center Electronic Health Record

4 Healthcare Contact Center Best Practices to Improve the Patient Experience

A well-run healthcare contact center can help ensure that each of your patients is set on a positive path. This is critical because patients today have options – they can always find another provider. That’s why each interaction needs to be perfect. A patient should consistently have the highest quality experience, no matter whether they […]

Part 10: Applying Disaster Recovery Tools to Your Plan

Part 10: Applying Tools to Your Disaster Recovery Plans Let’s review RPO and RTO before we get into applying DR tools to your disaster recovery plans. RPO is recover point objective, or how much data can afford to be lost in the event of a disaster. RPOs will typically vary from near zero to up […]

Part 9: More DR Tools – Replication and Virtualization

Part 9: More DR Tools In the last post I covered three of the DR tools used to help implement  policies. Now let’s address some additional DR tools. So far I have covered contingency groups, tape backup and related variants, and storage based replication. Let’s keep moving down the list picking up with OS level […]

Part 8: Disaster Recovery Tools

Part 8: Disaster Recovery Tools In the last two posts I covered why DR is needed, what goes into creating a DR plan, and various locations that can be used as recovery sites. Now it’s time to dive into the disaster recovery tools and methods that can be used to meet your RPOs and RTOs. […]

Disaster recovery locations

Part 7: Disaster Recovery Locations

Part 7: Disaster Recovery Locations In the last post I talked about what information is needed to develop a disaster recovery (DR) plan. The plan should include a table of all of the servers and systems that need to be recovered and what order they should be recovered in as well as recovery point objectives […]

Tornado - Disaster Recovery Planning

Part 6: Disaster Recovery Planning

Part 6: Disaster Recovery Planning In this post I will address disaster recovery, which is often referred to simply as DR. DR ultimately relies on technologies from all of the components we’ve discussed in this series so far including backup, archive, and HA. Before I dig into disaster recovery, I want to define a related […]

Part 5: High Availability (HA)

Part 5: High Availability (HA) Let’s start out by defining what high availability is. High availability (HA) refers to systems that are durable and likely to operate continuously, without failure, for extended periods of time. HA implies that parts of a system have been fully tested and, in many cases, the system design incorporates redundant components […]

Envision 2019 event ad

Envision 2019

AI is delivering real value in business and is changing the world as we know it. It’s being implemented across all industries and business functions creating unprecedented efficiencies in human productivity. Organizations that successfully apply AI within their business will be able to innovate and compete more effectively while delivering an unrivaled customer experience. But […]

Part 4: Data Archiving

Part 4: Data Archiving Most organizations need to archive data for either compliance or other legal reasons which, in turn, drive the archiving policies. The archiving policies will determine what data needs to be archived, how frequently it needs to be archived, and how long it needs to be kept. For most organizations, not all […]