EDCi provides the right-cost, high-value technology solutions to reduce operations and maintenance expense and improve customer care performance. Our tools help to improve metrics, enhance customer touch points, and manage your business to achieve performance objectives. We can assist you in both improving the use of existing technology and supplementing with new technology.
The EDCi team begins by understanding your business objectives, current investments and priorities in order to formulate a budget-friendly, 3-5 year technology investment strategy.Contact Us
Providing high quality service becomes more and more challenging by the day. End users are increasingly more technology-savvy AND they expect varying options for interacting with your company for customer service.View Details
Speech Analytics offers a method to analyze useful information that could affect several areas of your business, including contact centers, marketing, business intelligence and executive offices.View Details
Omni-channel solutions provide single-engine advanced routing for all interaction types – from voice to emails, web chat to SMS, and social media to video chat. It’s about unified communications.View Details