Coffee with Clarity: AI + Knowledge Base in Action

July 22nd
7:30 AM - 8:00 AM
Online event
Registration Closed

Details

A 15-minute live executive briefing to help you start your day smarter, with a roundtable at the end.

What You’ll Learn

Outdated knowledge systems are slowing teams down and confusing customers. In just 15 minutes, we’ll show you how AI—specifically Retrieval-Augmented Generation (RAG)—is fixing that.

You’ll walk away with insights on

  • Why traditional knowledge bases break down across teams and channels
  • How RAG AI delivers consistent, real-time answers across voice, chat, and email
  • Using tools you already have (like SharePoint, Teams, Salesforce)—no rip-and-replace needed
  • Real business outcomes: faster onboarding, lower support costs, better self-service

Why Attend?

  • Cut through the noise — Get a clear picture of how AI improves knowledge management
  • Real answers, fast — Stick around after the briefing for informal discussion with peers and EDCi experts

Who Should Attend?

  • Contact Center Leaders
  • IT + Knowledge Managers
  • CX + Digital Transformation Pros
  • Anyone looking to make knowledge easier to find, share, and use


🎯 Ready to Start Your Day Smarter?
☕ Grab your coffee and join us

Speaking
Jamie Gunn
Director of Microsoft Solutions, Data Center
Bio

A results-driven technology leader with deep expertise in Microsoft and Azure platforms, I specialize in delivering scalable AI and MLOps solutions tailored to the financial services industry. I've architected and deployed custom three-step MLOps pipelines on Azure—covering model training, evaluation, and deployment—to support mission-critical services accessed via secure APIs. These systems power data-driven decision-making at scale, processing millions of transactions daily with high availability and regulatory compliance. My work with Azure AI Studio and Azure AI Foundry focuses on implementing fit-for-purpose large language models (LLMs), optimized for domain-specific use cases and aligned with industry standards for accuracy, fairness, and operational performance. As an early adopter of agentic AI, I’ve led the development of intelligent, autonomous systems using the .NET Semantic Kernel—leveraging planning, orchestration, and contextual memory to enable complex, multi-step task execution. I also spearheaded the development and implementation of Model Context Protocol (MCP) capabilities, allowing applications to dynamically extend themselves with context-aware, agentic reasoning. My background includes deep integration with high-volume data environments, enabling real-time insights and compliance-ready analytics. I bring a unique blend of cloud architecture, machine learning, and applied AI expertise—translating cutting-edge technologies into meaningful business outcomes.

July 22nd
7:30 AM - 8:00 AM
Online event
Registration Closed
July 22nd
7:30 AM - 8:00 AM
Online event
Registration Closed