Keynote Speaker - Brent Leland
Brent Leland is the co-founder of Cimphoni, a consulting firm focused on technology-enabled business transformation and chairs the advisory board of Advancing AI Wisconsin. Prior to Cimphoni, Brent was the CIO of Trek Bicycle and earlier in his career held various business, engineering, and IT roles for Spectrum Brands (formerly Rayovac), Hewlett-Packard, Loral, and General Dynamics. Brent holds an MBA from Stanford and a BS in Aerospace Engineering from the University of Florida. He is a frequent speaker on AI and Disruptive Technologies.
Keynote Speaker - Galen Metz
Author, Speaker, Consultant, Magician, & Retired Healthcare CIO
Galen retired after 30 years of healthcare IT management. He previously served as CIO of Group Health Cooperative in Madison, with responsibilities for the electronic health record system, health insurance system, self-service web and mobile solutions, business intelligence, and technology infrastructure. Galen was recognized nationally for his innovation in technology, being named to the InformationWeek 500. This included winning the data analytics category across all industries. He was also named to Computerworld’s Premier 100 IT Leaders. In “retirement” Galen has written books on IT, Healthcare IT, and retirement. He serves as a strategic advisor to several IT startups. And Galen is a magician, specializing in close-up magic. The relationship between technology and magic was observed by Arthur C. Clarke, who wrote, “Any sufficiently advanced technology is indistinguishable from magic.”
Chief Security Strategist, Citrix
As Chief Security Strategist for Citrix, Kurt Roemer leads security, compliance, risk and privacy strategies for Citrix products. As a member of the Citrix CTO and Strategy Office, Roemer drives ideation, innovation and technical direction for products and solutions that advance business productivity while ensuring information governance. An information services veteran with more than 30 years experience, his credentials include the Certified Information Systems Security Professional (CISSP) designation. He also served as Commissioner for the US public-sector CLOUD2 initiative and led efforts to develop the PCI Security Standards Council Virtualization Guidance Information Supplement while serving on the Board of Advisors.
Session: Surviving a Weaponized Threat Landscape 2:15 – 3:00
Senior Presales Solutions Architect, EDCi
Steve, a highly trained and certified cloud expert, has over 25 years of experience in the IT field. He is passionate about helping companies develop their cloud adoption strategies and assisting them in developing plans to build and migrate to public, private, and hybrid cloud solutions. Steve holds a BS in Electrical Engineering from Michigan Technological University. He has served on the Technical Advisory Board for VMware and is a VMware VCP. Additionally, Steve has taught college-level networking and server classes and has a deep understanding of the cloud, Microsoft Azure, IBM Cloud and AWS.
Sessions: 12 Steps to Cloud Success 9:45-11:45 & Using Cloud Services for Backup, Archiving and Disaster Recovery 11:00-11:45
Systems Engineer, Cisco
Brian Joanis is Systems Engineer with Cisco Systems. The last three years Brian has worked specifically with Cisco SD WAN, SD Access and Cisco Security solutions in deploying Cisco Next Generation networks. In his free time Brian enjoys spending time with his daughter Josephine, the outdoors and is an avid Jeep enthusiast. As an Army Combat Engineer veteran he follows his company motto “ESSAYONS,” which is French for “Let us try.”
Session: Cisco SD-WAN 2:15-3:00
IBM Watson Product Manager for Strategic Partnerships
After graduating from Virginia Tech with a MS in Computer Science, Steve Choquette started with IBM Federal Systems Division writing software for U.S. Navy sonar trainer systems. He helped IBM recruit the best college students well for over 21 years. Steve is currently the offering manager responsible for building the Watson AI partner ecosystem. He struggles balancing the traveling his job requires with the desire to spend time with his first grandchild.
Session: AI for Customer Care – Can you afford to ignore it? 9:45-10:30
CX Manager, IoT Digital Transformation Services, Cisco
Kevin Kleinmann is a Customer Experience Manager for Cisco in Digital Transformation for IoT. In this role, Kevin leads IoT services business development for the US as part of the Cisco services division – Customer Experience. With an aspiration to drive digital disruption at the edge, Kevin has been helping organizations strategize the potential for IoT solutions driving business outcomes. He has over 24 years of industry experience in IoT, IT sales, marketing, and consulting services for the enterprise. Prior to Cisco, Kevin has held leadership roles at EMC and Microsoft where he was responsible for driving revenue, profit, sales, and customer satisfaction for clients in the Manufacturing, Oil & Gas, State & Local Government, and Education industries focusing on IT strategic solutions. He also currently serves on the WI board of Society of Information Management (SIM).
Session: Industrialized IoT – Driving Digital Future at the Edge 1:00-1:45
Lead Virtualization Engineer, Citrix
As a Lead Virtualization Systems Engineer, Joel is part of the pre-sales team and is responsible for aligning Citrix solutions to customers’ business initiatives and goals. He strives to understand complex technical requirements via customer meetings and business discussions, then maps the most appropriate solution to solve those challenges. Technical demonstrations, environment reviews, technical workshops and Proofs of Concept are all tools leveraged in the customer’s digital transformation journey. Joel is also involved in many channel and partner enablement efforts, as well as a strong supporter of the local Citrix User Group Communities in Madison, Milwaukee and the Fox Valley. Born and raised in Wisconsin Joel is a staunch Packers fan, bleeds Badger red and anxiously awaits Brewers opening day every year.
Session: Citrix Update 1:00-1:45
Customer Service Practice Director, UW E-Business Consortium (UWEBC)
Roger Paulson directs all aspects of the UWEBC’s Customer Service practice, as well as oversees program development and execution for all other UWEBC practices (Marketing, Information Technology and Supply Chain Management). Roger brings 15 years of diverse business experience to the UWEBC, including eight years as the top marketing and sales leader for a manufacturer and four years as a project consultant for a customer satisfaction measurement firm. His professional background also includes serving for four years as a facilitator for the Minnesota CEO Roundtables, an innovative organization that facilitates business improvement by providing experience-sharing forums for company CEOs and presidents. Roger holds an MBA in management from the University of St.Thomas in Minneapolis, a BA from the University of Wisconsin-Madison, a Supply Chain Leadership Certificate from UW-Madison School of Business Executive Education and a Certified Marketing Executive (CME)accreditation conferred by Sales and Marketing Executives International.
Session: What’s Shakin’ in Customer Care Land: Observations on Service Leaders’ 2019 Interests and Agendas 1:00-1:45
Critical Support Engineer, Access
Derek Wolff is a graduate engineer from UW-Platteville and has made a career in designing the complex infrastructure around data centers and other critical support applications. His mechanical engineering background has been coupled with extensive training in electrical design for critical applications and specializing in data center design. Derek has helped in consulting with customers in upgrading, retro-fitting and new builds of their Data Centers and Distributed Edge closets. He truly enjoys helping others in improving the reliability and uptime of their critical systems and has traveled to local colleges to speak and educate students in the field of Data Center design. He has continued his education with enrollment for an MBA and Masters in Project Management. In his spare time, He enjoys spending time outdoors, camping, hiking and hunting. Derek also spends as much time as he can traveling the world and immersing himself in the different cultures and volunteering and has been to 27 countries so far.
Session: IoT and Applying Data Center Best Practices to the Edge 11:00-11:45
Customer Solutions Architect, Cisco
Wiley Christie has been a Solutions Architect for Cisco’s Central Area since 2011. Prior to this role he was a Systems Engineer for five years in Cisco’s healthcare sales vertical. Before joining Cisco, Wiley worked for 15 years in various technology focused position in the healthcare and pharmaceutical industry for IBM Global Services, Emageon (now Amicus), and Covance Laboratories. When not hacking he enjoys downhill skiing, Alfa Romeo anything, and keeping current with the latest research in quantum physics and cosmology.
Session: Creating Business Centric IT 11:00-11:45