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COVID-19 resources

The Business Impacts of Covid in the Contact Center

The Covid-19 pandemic the world is experiencing is like nothing we have ever seen. It has left both individuals and businesses scrambling to adapt to “the new normal.” Covid has challenged businesses in many industries, including Customer Service and technology. Many of these challenges have been across the board, but EDCi did find some unique […]

Citrix and Microsoft

Citrix and Microsoft Announce Partnership to Accelerate the Future of Work

EDCi has been a long-time partner of both Citrix and Microsoft. A few weeks ago the companies jointly announced a new partnership that will greatly benefit their partners and customers when it comes to the future of work. Here are some of the key take-aways from the press release. The NEW Multi-Year Partnership Agreement intended […]

Dan Suda with TEALS Students

Having Trouble Recruiting IT Talent? Try TEALS!

Try TEALS, it will be a lasting memory… Are you struggling with recruiting IT talent? I think everyone is. As I learned about the facts from NEW IT Alliance I really wanted to understand how I could help our organization with recruiting IT talent. I met Amy Bires who has a leadership role in TEALS […]

Working from home and managing remote work

Tips and Tricks for Managing Remote Work During a Crisis

The recent COVID-19 pandemic has changed the way companies are doing business overnight. It has left many organizations struggling to stay afloat and forced others to find solutions to enable their teams to work from home and to be productive doing it. Now that most have settled in to their new normal and embraced a […]

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EDCi’s Statement on Coronavirus

In response to the on-going concerns related to COVID-19, we wanted to update you on EDCi’s response and actions. EDCi is continuing operations throughout the COVID-19 pandemic and we will continue to provide you the same level of technology expertise you have come to expect from us. EDCi is closely monitoring the information from the Center for Disease […]

COVID-19 resources

COVID-19 Business Continuity – Are You Prepared?

The last few weeks have been crazy for me and the EDCi team as we are supporting our customers domestically and across the globe.  We are having numerous conversations daily about COVID-19 business continuity planning and work from home contingencies.  Our partners, like Microsoft, have offered our mutual customers the ability to utilize toolsets like […]

Best Practices for Global Customer Care Teams Servicing Global Customers

Follow the Sun “Follow the Sun” is an appealing support model for those who need to provide global customer care 24/7 without interruption. In this model, service teams work their traditional business hours and pass work to a global team when their shift ends; hence, the work continues around the clock (i.e. follow the sun). […]

7 Mistakes Companies Make in Their Cloud Strategy

7 Mistakes Companies Make in Their Cloud Strategy

The inability of a company to articulate a sound cloud strategy leaves it vulnerable to flimsy plans and an inefficient use of technology. Therefore, a solid cloud strategy is critical. You need  to consider your existing IT investments and the operational processes that support your data center infrastructure. Ad hoc adoption of cloud services can […]

EDCi Acquires Attalus Contact Center Business

EDCi Acquires Attalus Contact Center Business

EDCi Acquires Contact Center Business of Milwaukee-Based Attalus, LLC; Grows Contact Center Practice Appleton, WI – May 1, 2018 – EDCi, a Wisconsin-based provider of contact center, communication and technology solutions, announced today the acquisition of Attalus LLC’s Genesys contact center business. This strategic acquisition fits with EDCi’s corporate mission,  enabling the company to establish […]

Genesys Receives National Recognition

Genesys Receives National Recognition

Last week Frost & Sullivan, a global research and consultancy organization, announced that Genesys was honored with the North American Company of the Year award for its leadership in the contact center industry. Congratulations Genesys! So, why is this a big deal to EDCi? Because Genesys is our partner of choice for the contact center […]