Chief Technology & Information Officer
Green Bay Area Public Schools
When you have 25,000 technology end-users in your organization, what strategies do you use for hardware and software management? How do you manage, handle, collect/deploy 24,000 devices in 3 months? How do you move users from a server-based system to a cloud-based system? How do you safeguard your users from phishing scams and other malicious technology-related activities? These are topics on which we work daily in Green Bay Area Public School’s Department of Technology.
Be part of this interactive keynote that will help you learn how we manage large-scale projects with a small workforce. With teamwork, strong leadership, clarity, and accountability, our choice is to go BIG because our students are counting on us!
Diane W. Doersch is Chief Technology & Information Officer for Green Bay Area Public Schools. As a former teacher, she has been involved in education for 30 years. Besides overseeing all technology and information use in the 4th largest school district in the state of Wisconsin, Diane holds a Masters Degree in Educational Technology from Lesley University and possesses her Certified Education Technology Leader (CETL) National Certificate. Diane is a founding member and President-Elect of the WISEDash Local Consortium, a group of Wisconsin School Districts who have built their own data warehouse. She is a board member for WIT (Women in Technology) Wisconsin and is devoted to attracting, educating, and empowering women in the field of IT. Diane is passionate about providing technology and opportunities to ALL students to be college, career, and community ready, inspired to succeed in our diverse world.
Former Green Bay Packers Running Back and Coach, 3-time Superbowl Champion
Harry Sydney is a former NFL running back. He played six seasons for the San Francisco 49ers and Green Bay Packers after three years with the Denver Gold and Memphis Showboats of the USFL. He played on the 1988 and 1989 San Francisco 49ers Superbowl championship teams and earned another Superbowl ring as the running backs coach for the 1996 Green Bay Packers.
Harry and his family now reside in Green Bay where he operates a not-for-profit male mentoring program called My Brother’s Keeper. My Brother’s Keeper is dedicated to providing Straight Talk~ Sound Direction mentoring services to assist individuals in dealing with the hardships of life by helping them live with Integrity, Respect and Standards. He is committed to providing his clients with the knowledge and skills to make positive decisions and changes in their lives. Since its inception Harry and My Brother’s Keeper has helped thousands of boys and men find success.
Harry’s presentation is a motivational discussion on leadership, Superbowls, building a successful non-profit and the keys to success!
Practice Lead – Customer Care, EDCi
After several years providing stellar engineering and expertise in the contact center arena, Jake Beyer now focuses on expanding the contact center knowledge base to professional organizations. After joining EDCi in 2007, Jake has demonstrated outstanding technical competence in the areas of custom software development and integrations. As a result of his inventive technical guidance, Jake and his team have been recognized with three of the esteemed “Innovation Awards” from Genesys. Jake additionally invests a great deal of time into keeping skills current. From complex contact center integrations to optimization and consulting, Jake understands the vital task of aligning IT with the strategic goals of the business. And on top of all of this, Jake makes sure that work and fun come together on a regular basis!
Strategies for addressing the effects of low unemployment on customer service >> 9:45-10:00
Maintaining the appropriate level of staffing continues to challenge contact centers. After you fill the last round of requisitions, attrition overshadows your accomplishments for a number of reasons; employee performance, behavior, competing opportunities, work-life-school balance. Using a combination of hiring concepts and technology, our team will present examples and strategies to curve the revolving door of recruitment.
Global Vice President, Interaction Analytics, Genesys
A 27-year contact center, customer service strategy visionary and solution leader, with 12-years currently engaged in helping customers connect strategy to execution using Interaction Analytics as a lever toward leading KPI attainment and business results.
Interaction (speech) Analytics: A Key to Driving Optimal Customer Experience and Contact Center Performance (Does it really work and is it right for me and my business?) >> 1:00-1:45
Learn how Interaction Analytics truly works to drive customer value and contact center effectiveness, while listening to your customers and addressing their continuing demands for world-class service and attention.
Cyber Security Channel Manager, Cisco
Greg joined Cisco’s Global Security Sales Organization when Cisco acquired Sourcefire in the fall of 2013. Greg has over fourteen years of experience working with channel partners in the network security industry.
Change The Equation For Effective Security >> 9:45-10:30
Major network security attacks continue to occur. Greg will describe recent attacks, the importance to review your current security posture and how Cisco’s security architecture is providing protection against these latest attacks.
WW Channel Sales Enablement Director, IBM
Bob is a 25-year storage sales professional with experience covering all industry verticals and companies from large to small. IBM, HP, Compaq, Brocade and cofounder of SDS startup. Extensive technical knowledge with the ability to connect to business value.
IBM Software Defined Storage Solutions and VersaStack Hybrid Cloud >> 1:00-1:45
Director of Information Technology, Alliance Laundry Systems
Across his 14 years of experience, Adam has held positions in each area of corporate IT. Beginning as a software engineer, through network and infrastructure management, to leading the department, he has been through several major software implementations including a Contact Center upgrade, SAP implementation, multiple CRM implementations, and the development of multiple customer web portals. His organization, Alliance Laundry Systems in Ripon, is in the middle of several technology initiatives aimed at allowing owners to manage laundries and allowing users to pay for laundry transactions. Adam has been a leader in the development of both the hardware and software for these technologies for the past 18 months. Upon release during 4th quarter 2017, he will continue to manage the hardware and will oversee the customer support for these technologies.
Moving the Contact Center to the Cloud >> 11:00-11:45
New technology initiatives cause a manufacturing company to re-examine the best way to provide global customer support.
Enterprise Sales Engineer, LogRhythm
Damon Gross is an Enterprise Sales Engineer, with over a decade of experience in technical operations, systems administration, consulting, and security and compliance focused primarily on the financial sector. Damon was a previous (and happy!) LogRhythm customer and administrator before joining the LogRhythm team in 2015. When he is not going cross-eyed looking through log data, Damon enjoys building, working on, and riding custom motorcycles, and spending time outdoors with his wife and two boys.
7 Steps to Building an SOC with Limited Resources >> 11:00-11:45
The days of layered, prevention-centric security strategies are behind us. Motivated and well-funded cyber criminals, organizations, and nation states have proven that traditional strategies are futile. Cyber threats are growing, are a daily challenge for our SecOps organizations, and require a new integrated approach to detection and response. Effective Threat Lifecycle Management (TLM) is the key to technology-enabling efficient workflow that optimally aligns SecOps efforts around key performance metrics. Learn how technologies such as Log Management, SIEM, User/Entity Behavioral Analytics, Endpoint and Network Forensics, and Security Automation and Orchestration can be incorporated to provide a single optimally efficient workflow to improve your ability to detect, respond, and neutralize threats.
Manager of System Customer Interaction Centers, ThedaCare
Kay has worked in the ThedaCare system for over 27 years, starting out in the lab, moving to the role of ThedaCare Improvement System Facilitator, Project Manager, and now Manager of System Customer Interaction Centers. Throughout those roles, much emphasis was placed on identifying defects, improving our processes using our lean philosophy, leading through organizational cultural changes, and team building to ensure we provide high quality service at the lowest cost to our customers. Kay’s passion is to ensure that we are always doing the right thing for every patient, no matter what that takes.
Evolving the Patient Experience >> 2:15-3:00
This session will focus on the Healthcare call center experience and what is different about it. Kay will talk about ThedaCare’s dedication to patients, process improvements enhanced by innovative, customizable CIC technology and the EPIC integration that improved efficiency and customer/staff satisfaction. Kay will wrap up by sharing how ThedaCare measures their customer experience to make sure it has improved and where they are headed in the future.
Principle Technical Analyst, Oshkosh Corporation
Andy works closely with IT staff to ensure continual, uninterrupted operations of the Corporate Data Centers and network hubs throughout the Oshkosh Corporation’s many sites. Andy received his BBA in Management of Information Systems in 2005, after serving 4+ years in the United States Army. With nearly 15 years experience at Oshkosh Corporation, Andy started as a help desk technician working up to his current role, which oversees both of Oshkosh Corporation’s data centers. Andy’s expertise in the data center infrastructure arena helped earn him recognition as a Certified Data Center Management Professional in June 2016. Furthermore, under Andy’s leadership, Oshkosh Corporation achieved the Data Center EPA Energy Star Certification in 2017, becoming the first company in Wisconsin to do so!!
Data Center Management and Design: Creating a Positive Fingerprint for Your Data Center >>11:00-11:45
How it Begins; how it is managed; and the direction in which it should travel. Data Center management takes into account all facets of optimizing your data center, a convergence of Facility management and IT management in the effort to create the perfect fingerprint.
Consulting Systems Engineer – Cybersecurity Sales, Cisco
Bill has spent the past 5 years working as a Cybersecurity Pre-Sales Engineer with Cisco. For the twelve years prior to joining Cisco, he was a Security Team Lead for multiple large enterprises (Fortune 500 and e-commerce environments). Bill has over 25 years of IT experience primarily focusing on IT Security and PCI – keeping the bad guys out.
Cisco Stealthwatch & Stealthwatch Cloud >> 2:15-3:00
Stealthwatch for Macro-Level Visibility: Fight advanced threats with actionable intelligence and analytics.
Lead Virtualization Engineer, Citrix
Joel is the Lead Virtualization Engineer for Citrix in Wisconsin. He earned his Bachelor’s Degree from the University of Wisconsin – Madison and worked for AT&T WorldNet technical support while attending Herzing College to earn his MCSE certification. He took a position as a junior Network Engineer for a Madison consulting company; however, once Y2K was over and the world continued to turn he found himself unemployed. In early 2000, he joined a company specializing in something called “thin-client computing” and Citrix. He started on a Monday, began his CCA class on Tuesday, passed the exam on Thursday and was onsite Friday performing his first production implementation of MetaFrame 1.8 on NT4 Terminal Server Edition. Fast forward to today and it equals over 17 years of IT industry experience, 16 of it focused on Citrix solutions and a Citrix SE for over 10 years. With three children aged 8, 11 and 13 his free time is consumed by baseball, soccer, swimming, First Lego League, baseball and an occasional opportunity to go fishing when his boys aren’t playing baseball.
Citrix Apps & Desktops – Latest News >> 9:45-10:30
Attend this session to learn about the latest updates to Citrix application and desktop virtualization solutions – XenDesktop, XenApp and Citrix Cloud. Hear about supported platforms, End-of-Life dates, features and functionalities, and how Citrix Cloud differs from traditional on-premises deployments of XenDesktop and XenApp.
Citrix Application Layering Update >> 1:00-1:45
In January, Citrix acquired the layering pioneer Unidesk. Attend this session to hear about the latest updates to Citrix Application Layering. Learn about the challenges of image and application management, and how organizations can leverage Citrix App Layering to address them.
Director of Channels, Americas, eG Innovations
Gary Sharp has been in the IT field for 20 years. Working with companies such as Cisco, EMC, Polycom and Wyse, he has gained an understanding of how technology can solve business problems. His belief in relevance and his motivation for client success has earned him the trust of his peers. Gary lives in Cleveland, Ohio with his wife, Kelly, his son Cameron and his son, Kyle with Liz and grandson, Brayden.
Proactive Root Cause Monitoring of the Virtual Environment >> 11:00-11:45
A discussion on how eG Innovations’ reach and depth allows root-cause analysis of the virtual environment, including Azure and AWS.
Cisco Principle Engineer, EDCi
Sean is a principal Engineer for EDCi in the Data Center and Security practices. With over 20 years of IT experience, Sean has provided consulting, architecture and design, implementation and support services for enterprise and SMB clients. Sean has completed security designs for large security implementations aimed at solving advanced single issue technical problems. He holds multiple industry certifications including CCIE, CCNP, CISSP and CISA.
FTD: Live Implementation Q&A >> 1:00-1:45
Firepower Threat Defense (FTD) is Cisco System’s newest version of firewall software. In this session, we’ll see an FTD firewall managed by a Firepower Management Center (FMC). Attend this session for a closer look at version 6.2.2 and its inclusion of Anyconnect, FlexConfig and multiple new troubleshooting tools, including a live demo of Cisco FTD with FMC.
Data Center Product Sales Specialist, Cisco
Dominic has 25 years of experience in IT Infrastructure management, with the last 7 years at Cisco helping his customers solve their infrastructure challenges, and deliver on their business objectives.
Cisco’s Intent Based Data Center Strategy >> 9:45-10:30
This session will help you understand how to make your infrastructure intuitive – constantly learning, adapting, and automatically protecting.
Senior Sales Engineer, Citrix
Dan has been a Senior Sales Engineer focused on Citrix Networking products for the past 18 months. Prior to that, he had 20+ year career at Verizon where he was involved in network security.
Citrix Security – NetScaler Secure Web Gateway >> 2:15-3:00
This presentation will discuss the NetScaler Secure Web Gateway (SWG) product. NetScaler SWG is a product that provides control and visibility into the traffic that users on an enterprise network are generating out to the internet. This protects the enterprise from malware while increasing employee productivity.
Cloud Market Development Executive – Ingram Micro
John is an experienced and professional executive leader in the Managed Service business with a long history in the VAR community with a successful record of driving performance improvement while cultivating business partners and customer base. He also is a consultative solution sales professional, performance optimization expert, experienced manager, proven relationship builder and accomplished facilitator and presenter. Since joining Ingram Micro Cloud as a Market Development Executive John has proactively identified opportunities in support of managed NOC, SOC and Azure managed services working with partner account owners as opportunities are identified. Having maintained sound knowledge of industry trends and technologies the business and providing expertise as a technical product expert, John has developed enablement, growth and training content to assist partners in growing their Managed Service business.
Over almost 30 years in the technology field , John has served in the following capacity for regional Value Added Resellers:
John grew up in WNY, and presently resides in Wheatfield, NY with his wife, Kim, and three boys, Ethan, Jason and Colin. He is very involved with youth hockey, coaching at Wheatfield Blades Hockey Association. Past involvements include Board Member & Instructional Division Director, NJPE; Vistage (formerly TEC International) Key Group Member; Canisius College Guest Lecturer, Telecommunications MBA Program; and World University Games ’93 – Goodwill promotional speaker.
Why Managed IT Support Services? >> 2:15-3:00
We have already established that business owners are drawn to the managed-services business model, but why? What is it that owners are hoping to get out of such services, and how can you use those wants to market your services? Business owners are looking for a wide range of benefits when they opt for a managed services model, and what they want is…