6 Simple Ways to Save Minutes in the Contact Center

Posted on Jun 26, 2017 by

Nowhere is the phrase “time is money” more accurate than in the contact center. Every second counts when agents are answering customers questions. According to the Customer Experience Impact Report by Harris Interactive, the top two reasons for client loss are that customers feel they are being treated poorly and failure to solve a problem in a timely […]

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4 Automation Tools You Might Want to Know About

Posted on Jun 15, 2017 by

We get it, not every company necessarily needs automation. A large airline contact center with 2,500+ agents would benefit from automation. While a small business that can manage interactions in a timely manner might not. Whether your organization is large or small automation is something to look into. The key to automation is simplicity. People […]

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Electroline Named Vertiv 2016 North American Regional Partner of the Year

Posted on May 24, 2017 by

Electroline has announced that it has been named the Vertiv 2016 North American Regional Partner of the Year. Vertiv, formerly Emerson Network Power, announced the North American Partner Award winners for 2016 achievement at their annual Partner Summit in Nashville, TN. The award-winning companies were selected based on their commitment to empowering the vital applications […]

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Four Reasons Your Business Needs ShareFile

Posted on Apr 28, 2017 by

Businesses are becoming increasingly mobile, information-focused and collaborative. Sharing files and business information requires a dependable, secure structure. Recognized by Gartner as a Leader in the File Synchronization and Sharing market for three years, Citrix ShareFile is committed to providing secure file sharing, storage and sync for businesses. What is ShareFile? Citrix ShareFile helps businesses […]

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Why A SIEM Platform is Critical to Every Organization

One of the most intensive and time consuming processes that any security engineer tackles is trying to put together the pieces of an attack lifecycle. From the endpoint analysis to the detection capabilities on the network devices, tracing an incident throughout your organization requires advanced technical skills and a solid methodology from the security analyst.  […]

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Moving Beyond the FUD Factor

Posted on Apr 24, 2017 by

“If the world would be perfect, it wouldn’t be” ~ Yogi Berra Likewise, so are the actions of some information security practitioners. Have you ever spoken to an information security practitioner who loves to ring the alarm?  They tell everyone about the latest breaches and whose data was stolen, grumble about technology or processes that have […]

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5 Phases of Ransomware Attacks

Posted on Mar 20, 2017 by

Ransomware is one of the most sinister threats out there for organizations because it is the most profitable type of malware attack. Once a cybercriminal hacks into a company’s files and encrypts them, organizations have little option but to pay the asking price for the code to decrypt and regain their original files. Understanding each […]

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The Health and Success of Your Organization Depends on Security

Posted on Mar 16, 2017 by

In today’s high-risk world, it’s more challenging than ever to defend your organization against ever-increasing attack surfaces, security vulnerabilities and social engineering attacks. In order to defend your network and data efficiently, you need to implement strong processes and integrated security technologies. The experienced data security specialists at EDCi have recently done some great things […]

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Statement on Genesys Acquisition of Interactive Intelligence

Posted on Jan 13, 2017 by

On August 31, 2016 Interactive Intelligence announced they had entered into a definitive agreement to be acquired by Genesys.  And last week, on December 1, that transaction was completed!  The team at EDCi is excited to move forward as your contact center expert by leveraging both our extensive expertise with the Interactive product suite, as […]

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