Blog

Authentication – Are You Who You Claim to Be?

In the wake of large data breaches and a consistent rise in digital security threats, organizations are taking more steps to protect their customers. How are they doing this? Most organizations use some form of authentication to prevent unauthorized access to customer information. What is Authentication? Authentication is a systematic or manual evaluation used to […]

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EDCi Acquires Attalus Contact Center Business

Posted on May 1, 2018 by

EDCi Acquires Contact Center Business of Milwaukee-Based Attalus, LLC; Grows Contact Center Practice Appleton, WI – May 1, 2018 – EDCi, a Wisconsin-based provider of contact center, communication and technology solutions, announced today the acquisition of Attalus LLC’s Genesys contact center business. This strategic acquisition fits with EDCi’s corporate mission,  enabling the company to establish […]

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Genesys Receives National Recognition

Posted on Apr 27, 2018 by

Last week Frost & Sullivan, a global research and consultancy organization, announced that Genesys was honored with the North American Company of the Year award for its leadership in the contact center industry. Congratulations Genesys! So, why is this a big deal to EDCi? Because Genesys is our partner of choice for the contact center […]

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EDCi Releases EHRConnect Software

Posted on Apr 23, 2018 by

Contact Center Software That Will Revolutionize Customer Service in the Healthcare Industry Appleton, WI – April 20, 2018 – EDCi is pleased to announce the release of our new EHRConnect software product. EDCi, a provider of communication and technology solutions, has been a leader in the contact center technology space for nearly 15 years. We […]

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What Artificial Intelligence Can Do For Your Contact Center

Posted on Feb 15, 2018 by

When you hear the term artificial intelligence (AI) you are probably thinking along the lines  of self-driving cars, C-3PO, the lovable golden droid from Star Wars, or the Terminator. Everybody has their own interpretation of what artificial intelligence means. However, when referring to AI in the contact center there are many roles that it can […]

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Artificial Intelligence in the Contact Center

Posted on Feb 3, 2018 by

Artificial Intelligence and machine learning are all the buzz in the contact center these days. It’s an up-and-coming technology that is going to be getting a lot more attention in the coming months and years. If Artificial Intelligence isn’t something on the minds of your company’s call center leaders it should be! The industry trends […]

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Cisco ASA Vulnerability Just Released

I was snooping through Reddit(/r/networking) today keeping up on the latest and greatest in the IT world and I came across this new critical Cisco ASA remote code exec vulnerability advisory. The Cisco Security Advisory affects anyone running SSLVPN/AnyConnect on their ASA so I thought it was worth sharing. There is a summary below and […]

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