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Join the EDCi Team!

At EDCi, we are more than just technologists. We are a team passionate about the work we do and a family dedicated to building on our strengths and improving our challenges both individually and collectively. We’re constantly looking for curious and innovative people with a passion for technology and problem solving. People who can bring unique value and skills to grow our team of consultants.

When you join the EDCi team, you’ll receive many perks, such as:

  • Health, dental and vision insurance
  • Paid holidays, vacation and sick time
  • Flexibility – work from home when applicable
  • Bring Your Own PC Policy
  • Cell phone reimbursement
  • Business casual attire with casual Fridays
  • Funded training and certifications
  • And much more!

Please email careers@edci.com for more information or to submit your resume and cover letter.

Current Positions

Managed Services Delivery Coordinator

Locations: Appleton, WI

POSITION SUMMARY:

The Managed Services Delivery Coordinator will provide courteous, accurate, and timely communications in support of the EDCi Managed Services Contracts and ticket activities. On a daily basis you will receive and respond to IT system generated alerts and tickets, provide technical problem identification, and escalate problems as appropriate. The Managed Services Delivery Coordinator will also track metrics around infrastructure performance and service requests and prepare and present service reports to clients with technical and non-technical audiences. Candidates within this role, will also be expected to perform various project coordination, help desk operations and administrative tasks. To learn more about the requirements and responsibilities view the full job description: Managed Services Delivery Coordinator


Cloud Project Manager/Consultant

Locations: Appleton, WI

POSITION SUMMARY:

The Cloud Project Manager/Consultant will have responsibility to successfully manage projects within the Consulting/Engineering team.  Projects managed are typically assessment consulting and implementation services.  Projects are executed through EDCi’s Project Life Cycle, which follows PMI principles including the creation of project specific documents.  The success of the project from both EDCi and the customer’s standpoint is the responsibility of the Cloud Project Manager/Consultant. To learn more about the requirements and responsibilities view the full job description: Cloud Project Manager/Consultant


Customer Care Solutions Consultant

Locations: Wisconsin

POSITION SUMMARY:

The Customer Care Solutions Consultant will be responsible for advising EDCi clients and partners on customer care projects. This will involve working closely with the sales team to execute existing business development strategies, as well as recommend new strategies. You must be comfortable making calls, following up on leads, working with channel partners and having sales conversations both in person and on the phone. To learn more about the requirements and responsibilities view the full job description: Customer Care Solutions Consultant


i3 Engineer

Locations: Appleton, WI

POSITION SUMMARY:

EDCi is always accepting applications for talented i3 engineers! Our Interactive or i3 Engineers have responsibility for designing, configuring, developing , implementing and supporting Interactive Intelligence and Genesys technologies and is mainly focused on the implementation and support of voice and other communication channels including email and chat routing. To learn more about the requirements and responsibilities view the full job description: i3 Engineer